Archive for the ‘Web 2.0’ Category

5 Uses of Twitter for Small Business

October 19th, 2009

I’m often asked about Twitter for small business, and my answer is always the same: if your customers and competitors are on Twitter, you need to be too.

Twitter for small business is more than announcing what you’re eating for lunch or your latest profound insight. Done right, it can be a vital way to communicate and make connections that will help you expand your business. If you’re in an industry related to media or content creation, Twitter is a must.

So how do you get started using Twitter for small business? Signing up for an account is self-explanatory and free. (Upload your logo/headshot and a professional-looking background image.) The real question is how to wring value out of Twitter. Here are 5 ways to get the most out of your time on Twitter.

Follow Competitors and Customers

After you sign up for a Twitter account, the next question is who to follow. These are the people or organizations whose tweets you will see in your timeline. When using Twitter for small business, you’ll want to follow people in four categories:

  • Customers. Find your customers on Twitter using the search function or by looking on their Web sites for a “follow me on Twitter” link. Make sure you have your own Twitter handle prominently displayed on your own site so visitors can follow you — and consider following back anyone who follows you. (This can become overwhelming, though, if you are a retail business with tens of thousands of customers.)
  • Competitors. Follow your major competitors so that you can see how they use Twitter and track their promotions, sales and strategies. Remember, imitation is the sincerest form of flattery. If they’re doing something that works, you need to respond in some manner. You may even find ways to partner with competitors once you develop a connection on Twitter.
  • Industry thought leaders. If you’re following the major players in your industry, you can forward their best tweets to your followers, through re-tweeting. As your followers come to rely on you as a useful source of ideas and information, you’ll build credibility and they’ll become more loyal to your brand generally.
  • News outlets. Again, when you follow the major general news outlets — as well as industry publications — you’ll be able to quickly forward information to your network.

Tweet Useful Information — But Not Too Much

So many people are stymied by the question of what to tweet. There seems to be a sense of pressure to come up with five, 10 or even 25 brilliant things to say every day.

Don’t buy into this myth. The most common reason I stop following people is that they tweet TOO much, rather than not enough. After all, the Tweeters who are annoying are the ones who fill your screen with inane tweets, not those who supply two or three useful tweets each day — or even each week.

If you have a blog or regularly create new content on your Web site, you can automatically feed new posts to your Twitter account through any number of services. But make sure that you are active on Twitter in addition to this feed — nobody wants to follow a Twitter account that’s a robot.

Monitor Your Brand

Just because the pressure’s off to be a genius a dozen times a day, don’t think you can ignore Twitter when other work piles up. It’s important to monitor what people are saying about you and your business. You can set up an alert through services such as Social Oomph, TweetDeck or Monittor.

Some of the best examples of sophisticated use of social media occur when companies discover a disgruntled or confused customer through Twitter and quickly address the issue. You can even turn a potentially vocal critic into a fan of the company. People who are using social media like Twitter tend to be public about their feelings toward brands and businesses — so you want those feelings to be positive when it comes to you!

Advertise Events, Discounts and Contests

One terrific way to use Twitter is to advertise promotions or other special events at your small business. It rewards your followers for paying attention to your tweets and encourages them to do so in the future. Moreover, your tweets about contests or discounts are more likely to be re-tweeted, exposing more people to positive vibes about your brand.

Give More Than You Get

Don’t forget the key part of social media: social. You are part of a community on Twitter and it’s important to be a responsible and helpful member. That means giving more than you’re getting on Twitter.

Use Twitter to help industry newcomers network or to provide useful information, and you’ll boost your credibility and reputation. Not to mention that good karma is likely to find its way back around to help your small business — on Twitter and in the real world.

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The Name Game

August 13th, 2009

nameDuring the early years of the Internet, there was furious competition for Web site domain names, accompanied by lawsuits and huge sums paid for well-known names. Last year the buying and selling of Web site domains amounted to a $77 million enterprise, says a recent study by Sedo.com, an international company that offers domain transfer and escrow services. At any given time, Sedo lists 12 million to 15 million domains for sale, says Chief Operating Officer Jeremiah Johnston, who runs the firm’s Boston office. He spoke recently to Smart Answers columnist Karen E. Klein about the domain market and how entrepreneurs can acquire, improve, and sell domains. Edited excerpts of their conversation follow.

Is the buying and selling of Web site domain names a viable business?

The days of the Internet pioneers who grabbed one-word, fantastic domains are largely over. Now, it’s a matter of recognizing opportunities and making shrewd decisions. But the buying and selling of domain names has remained one of the few bright spots during the global downturn. There are almost 174 million domain names worldwide and an annual growth rate of 30% over the last five years.

Do domain names automatically increase in value over time?

Online property typically increases in value over time, particularly generic or descriptive domains that have the enduring, evergreen quality that drives traffic. Similar to traditional real estate, if you invest in the right virtual property, and hold on to it for a while, you will likely see a solid ROI. However, by developing a lackluster Web site into a money-making portal, entrepreneurs and small businesses will not only be making a profit, but they’ll be making a business. They can put equity and worth into a ramshackle Web site and “flip” it for profit some time down the road.

What should individuals look for in domain names?

Look for domains that are generic, category-defining, and short, with one or two words. If you think about all the niches, verticals, and hobbies, the possibilities are infinite. Look for domains in categories where you have some knowledge and think about whether a particular domain is something you’d search for or type into a browser.

What else should entrepreneurs keep in mind?

Remember that domains are more than just dot-coms. The alternative extensions and foreign country domains, like .uk, are very popular despite the continued dominance of .com. Also, prices are significantly lower—maybe three to four times less—for the .tv, .net, .info, or .biz extensions, and they can help a business stand out and provide search engine optimization benefits.

What kind of price range are we talking about?

You hear stories about seven-figure deals, like vodka.com selling for $3 million. But the average price for a domain is under $2,000. If you coin a domain name and nobody else has ever thought of it, you can register it for about $10 annually. (You can check WhoIs to see if a domain name has already been registered.)

Why are there so many domains that sit empty or have no original content on them?

People buy domains and keep them because there’s not much cost associated with them. If they can make even a trickle of income from advertising, that offsets the annual fee, if nothing else. But there are also some really good domains, like sneakers.com, that naturally get hundreds of thousands of unique visitors a month. If you have a domain that gathers anywhere near that kind of traffic, you’ve got a money-making machine.

How much traffic do you need to make good money with a domain name?

It depends on what the going price is for the ads you have on the site.

If you are advertising cheap consumer goods, you’ll need a higher degree of traffic to make any real money. If your site is specialized in an industry where one sales lead is worth a lot, you could have substantially fewer visitors but still make a profit.

One of the nice things about Web sites is that you can analyze the traffic you’re getting. If it turns out that 70% of your visitors are coming from Canada, you’d adjust your content and advertising to take advantage of that.

What kinds of things should entrepreneurs consider if they’re in the market for a domain?

Of course they’ll want to know how much traffic it gets and what kind of search engine ranking it has. Check out the seller and see if that person is the original site registrant. You want to know if the site has changed hands many times and what was on the site in the past, which you can find out at Archive.org. If a site was used for something bad in the past, such as to infringe on somebody’s trademark, you don’t want to be associated with that.

You want to find a site that suits you and your long-term goals. It’s fairly easy to evaluate interest and site loyalty without having to do a lot of extensive research. Sites that offer products or direct services tend to be more profitable, since you aren’t solely relying on advertisers for your ROI.

What should you do with a domain once you purchase it?

Determine what you can do within your budget to improve the Web site and add value to the real estate. Define the Web site’s identity. If you can create a recurring audience by offering content in addition to advertisements, that gives you more valuable traffic quality.

For instance, some people own domains based around a sport that they know, so they put up content, photos, and updates to make the site dynamic.

How are domain sales prices evaluated?

Anything you can do to improve the domain adds value, so if you hold it for several years, if you increase the search engine ranking, if you develop content and audience, that’s all cash-flow positive. If you do nothing more than place advertisements on the site and rely on natural traffic to generate ‘click-thru’ revenue, you’d evaluate what you make annually and sell it for a multiple of that annual revenue.


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Social Networking for Realtors

June 30th, 2009

socialnetworking_0Before you jump into Facebook and try to befriend the masses, you need to understand how things are done in this alternative universe.

First and foremost, don’t ask people you don’t know to be your “friend” and bombard them with constant posts about your listings.
If you damage your reputation, you’ll quickly find yourself very lonely in the social networking world, said panelists at Sunday’s REALTORS® Conference & Expo session on using social media.

That’s not to say social networking can’t be a great tool in selling real estate. You just have to do it in a way that doesn’t seem over-promotional.

You can use social media to maintain a presence with people you already know because it allows you to have a constant presence in their lives.

Here is the lowdown on social networking sites:

LinkedIn (linkedin.com): This site is geared to professionals seeking to expand their circle of contacts. Once you’re connected to someone on LinkedIn, you can link with who that person is connected to. Only make “connections” with people you know or you’ve just met.

Facebook (facebook.com): Facebook is a place to for just about everyone—family, friends, past clients, and colleagues of all age groups. It’s OK to say you’re a real estate professional in your profile, but leave it at that. To connect with other real estate junkies, join a specialized real estate group, but “don’t force it”.

Twitter (twitter.com): Twitter is often called “micro-blogging.” You can send short (140 character) messages to people who choose to “follow” you. You can “tweet” from you PDA or the Web.

Your overall business goal of social networking should be to expand your sphere and move conversations offline.  There’s always going to be need for face-to-face communication in real estate; find a way to marry the two worlds.

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Using Technology to Your Advantage - Social Networking Connects Agents with Homebuyers

April 9th, 2009

web20logosRISMEDIA, April 9, 2009-Facebook, Twitter and YouTube are among the social networking options used by the real estate industry to connect with consumers who are seeking a combination of technology and human touch. The national meeting of the Real Estate Services Providers Council (RESPRO), a national non-profit trade association of real estate broker-owners, real estate franchisers, mortgage lenders, title insurers and agencies, homebuilders, home service and settlement providers united to deliver cost efficient services to consumers through strategic alliances across the home-buying industry, found leaders sharing new strategies to reach “echo-boomers” heavily using computers to research home sales.

Sherry Chris, president and CEO of Better Homes and Gardens Real Estate, said 80% of consumers now use the Internet to research homes and a real estate agent to complete the transaction.

“Tomorrow’s consumer will want to visit sites with as much information as possible.” Chris said. “It will be a combination of the consumer and agent using technology. People are looking for the new opportunity, the new way and help from technology. ”

“[Real estate] companies who [also] have mortgage and title companies are going to be the survivors,” Champion Realty president and CEO Jon Coile said. “The ones who don’t are not.”

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